The proof is in what changes back at work.

Solution delivered: Leadership in Management Programme

Key results: Gary unlocked a more empathetic leadership style, improving support and collaboration with his peers. By being more mindful of emotional states and creating space for open dialogue, he's increased his team’s engagement score to 86% and reduced staff turnover to sub 7%.  

Solution delivered: Cultivate Leadership 

Key results: A shift in approach has led to a more confident, less stressed team that now exceeds SLAs and KPIs with smoother workflows and faster problem-solving. With more focus on team development and targeted training, Bader also reports a significant reduction in stress, improved health, and a better work-life balance. 

With the legal sector undergoing unprecedented changes, Buckles needed to adapt to new opportunities and threats. They understood the importance of connecting customer satisfaction and employee engagementwith financial success, and therefore, wanted to leverage the impact of leadership on staff engagement to drive positive business outcomes.

In response to challenges with service quality, operational issues and customer complaints, Managing Director Rob Brighouse sought to strengthen leadership and management skills throughout the organisation with the help of the Leadership Trust.

The bespoke Leadership Trust programme not only transformed the sales team, but the entire company’s approach to problem-solving, communication, and leadership through change. With improved communication between senior management and the sales team, Goodpack have been able to successfully bring about change to achieve their objectives.

Perhaps the most powerful outcome was the significant boost in self-confidence and self-belief among programme participants. The programme has resulted in a more empowered workforce, supporting CTG’s mission to make a positive impact and generate economic value in the regions in which it operates.

A month after completing the residential component of the programme, Ian was promoted to Director of Finance at Alliance Medical. In this role, Ian introduced his newfound approach of authentic and ethical leadership, prioritising empathy at the company.

“The 12-month continued support has allowed me to build a network of brilliant contacts and gives me reassurance that I will continue to grow,” said Ian.

The Leadership Trust’s bespoke courses reinforced Team Scotland’s strong attributes and taught them the leadership skills they needed to be successful. The investment paid off after they smashed their record for medals with 53 in total (19 Gold, 15 Silver and 19 Bronze).

Team Scotland’s performance at Glasgow 2014 was so successful that it is still referred to as a benchmark by Commonwealth Games Scotland for future games.

Goodpack struggled with high staff turnover and gaps in communication. Lester Tyra, an executive with 30 years of experience in the chemical and supply chain industries, joined GoodPack as their Chief Human Resources Officer to help address these issues.

After completing the personalised leadership coaching programme, Lester implemented a new approach to team leadership, turning his team into a more collaborative and efficient unit.

The programme has had a profound impact on Peter’s life, influencing his business decisions and personal relationships. By investing in self-improvement and prioritising leadership development, WashCo was able to achieve a stronger company culture and increased morale.

Following the programme, he has driven the business to its current position as the UK’s second largest supplier of laundry equipment, with a total of 115 staff and a turnover of £18m.

As a result of the partnership with the Leadership Trust, positive cultural behaviour among teams inspired collective problem-solving and reinforced successful outcomes. The sales team underwent a significant transformation, gaining confidence, resilience, and new techniques to effectively handle difficult client conversations. Additionally, escalations to the CEO decreased significantly, and the team demonstrated a clear understanding of the company’s long-term goals.